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What is Telehealth?

by | April 10, 2020 | telehealth, Uncategorized


Our number one priority at Alliance Xpress Urgent Care is patient wellness and safety. This is why we have implemented a new option for our patients to schedule a remote office visit (or, Telehealth) with one of our providers at our Covington location. Below, we have answered a few common questions about this new service. If you have any questions that you do not see below, please contact us through our new Telehealth Information Page.

How do I schedule a remote appointment?

Whether you are a new or returning patient with Alliance Xpress Urgent Care, you can set up a remote office visit with us by visiting our Telehealth Information Page. From there, you can either call our office directly to schedule your appointment, or submit your information through the form, and someone from our office will follow up with you.

How do I know if a remote appointment is right for me?

If you are experiencing a medical emergency, please call 911 immediately. To determine if a remote appointment will work for your needs, please visit our Telehealth Information Page and view the table to determine if your symptoms can be diagnosed through a remote visit.

If you are not sure, please feel free to contact us and we will be happy to assist you.

I have been hearing a lot about Telehealth, Virtual Medicine, and Remote Office Visits. Is there a difference between them?

No – Telehealth, Virtual Medicine, and Remote Office Visits are just three different ways to say the same thing. It is the ability to speak with a medical professional from a remote location (preferably your home).

Why are so many medical professionals pushing for Remote Office Visits right now?

Due to the COVID-19 Pandemic, we want to do everything we can to slow the spread of the virus while still providing the best care available to our patients. Through implementing Telehealth, we will be able to continue to care for our patients while keeping you and our medical professionals at a safe distance.

What technology do I need for a remote appointment?

The only technology you need for a remote appointment is a computer or a smartphone with a reliable internet connection.

Will telehealth work on my browser?

The software we use works on Google, Firefox, and Safari.

Do I have to download anything onto my computer or smartphone?


I have more questions. Who can I speak to about learning more?

Please visit our Telehealth Information Page to learn more and contact our office directly.

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