5275 Alexander Road, Dublin, VA 24084
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Ph: (540) 307-5597

Telehealth: How does it work? 

by | May 21, 2020 | telehealth, Uncategorized

How does telehealth work

Are you curious about how a telehealth appointment works? It is actually quite simple and easy to use, and you will receive the same great care from Alliance Xpress Urgent Care – just from the comfort of your own home.

The Process

Step 1: Call Our Officetelehealth device

You will still call our office like you do for any appointment. Our office team will determine if telehealth is appropriate for your visit and discuss that option with you. If you decide to book a telehealth visit, we will share a link with you over the phone that you will type into your internet browser. You will use this link to access your telehealth appointment.

Step 2: Choose Your Device

All you will need is either a smartphone, tablet or computer with a: camera, microphone and speaker. You will also need a stable internet connection.

Step 3: Enter the Link Provided by Alliance Xpress

When it is time for your appointment, type the link into a web browser and it will take you to Alliance’s virtual waiting room. You do not need to download any apps or software, and there is no registration or login required to participate. When prompted, you will need to enable your device’s camera and microphone.

Step 4: Enter Your Name

While in the virtual waiting room, you will enter your name so that your medical provider knows that you are ready.

Step 5: Talk with Your Provider

When the Alliance Xpress care provider is ready, he or she will begin the appointment and conduct a consultation just like a standard in-person visit to our office.

Along with your health, your safety and security are our top priorities. This is why all audio and video are HIPAA compliant. The service provider does not collect or store any protected health information. Calls are between only the patient and care provider. The company that hosts the calls, Doxy.Me, does not even receive patient names.

We are excited to offer this alternative to care for our patients, for your convenience. We also will continue to offer in-person appointments at both of our Dublin and Covington locations. Please contact our office with any questions about our new telehealth offerings.

telehealth smartphone

Frequently Asked Questions

How do I make an appointment? 

Call our office to schedule an appointment. Our office staff will explain the process on the phone.

How does it work? 

A smartphone, tablet or computer with a camera and microphone are required. The visit is started with a secure link that is given to you over the phone before the appointment.

Who do I talk to during the appointment? 

Just like a standard visit to our office, you will talk to one of our local care providers.

Do I need to download software or apps?

You do not need to download any apps or software. No registration or login are required. You will just need to type the provided link into a web browser.

What happens with my protected health information?

Protecting your private health information is critical to us. The company that hosts the telehealth appointments does not collect or store any health information. In fact, they do not even receive your name.


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