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A Step by Step Guide to Your Telehealth Appointment

by | June 5, 2020 | telehealth, Uncategorized

[vc_row][vc_column][vc_column_text]Take a first-hand look at a telehealth appointment with Alliance Xpress Urgent Care![/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Step 1 – Phone Call With Nurse

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”2/3″][vc_column_text]Before your scheduled telehealth appointment, a nurse from Alliance Xpress Urgent Care will call you to ask some basic questions, the same as when you speak with a nurse in the office before meeting with a practitioner.

Be prepared to discuss any symptoms, concerns or questions during this call.

The nurse may also ask you to:

  • Take your temperature using a thermometer at home
  • Weigh yourself (if you have a scale at home)
  • Take a blood pressure reading (if you have an at-home monitor and cuff)

After you speak with the nurse, your practitioner will have your background information to be prepared for your telehealth appointment.[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”503″ img_size=”large”][/vc_column][/vc_row][vc_row][vc_column][vc_separator color=”custom” border_width=”2″ el_width=”70″ accent_color=”#052f6f”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Step 2 – Log In to Your Appointment

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text]A few minutes before your appointment, you will log into Alliance Xpress Urgent Care’s virtual waiting room via a website link that is shared with you.

Enter the web address into your browser (you can use a laptop, tablet or mobile phone), type in your name and you’ll see the virtual waiting room. You may be asked to grant access to your camera and microphone when you log on.

While you’re there you can:

  • See if your provider is logged on
  • Send a message to your provider
  • Perform a “pre-call test” on your machine to ensure video and audio are working
  • Contact Doxy.me support for any technical issues

Soon you will see a loading screen, indicating that your provider has joined the appointment. Take a look at the video to the right to see this all first hand![/vc_column_text][/vc_column][vc_column width=”1/2″][vc_column_text][/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_separator color=”custom” border_width=”2″ el_width=”70″ accent_color=”#052f6f”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Step 3 – Speak With Your Provider

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text]Once your Alliance Xpress medical provider has joined the call (the same provider you would see during an office visit), the telehealth appointment will be just like a normal doctor’s visit. Your provider will talk about your concerns, ask questions and offer solutions.

A telehealth appointment is ideal for minor issues such as allergies, UTIs, pink eye, rashes, and upset. Chronic conditions, acute injuries (like a broken bone) or any condition requiring a test will be better suited for an in-person appointment. Learn more about what conditions can be seen via virtual visit here.[/vc_column_text][vc_column_text]At the end of your telehealth appointment, your provider will give you details for your care, any relevant prescriptions and discuss whether follow up is needed.

If you would like to schedule your telehealth visit, or have questions for our medical team, contact Alliance Xpress Urgent Care today![/vc_column_text][/vc_column][vc_column width=”1/2″][vc_column_text][/vc_column_text][/vc_column][/vc_row]

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